Realtime Claims website development

Client

Realtime Claims

Overview

Realtime Claims is a site aimed at people claiming Payment Protection Insurance, a loan system set-up to cover payments if an individual loses their job or falls ill. The FSA indicated that many of these policies were miss-sold and banks now have put aside more than £7bn to deal with customer claims for compensation.

AYO Media worked with the Realtime Claims team to develop a system that reduces the complexity of the process, with elements such as online electronic signatures and SMS claim notifications. A normal company can process between 10 and 20 claims a day but with the new system Realtime Claims can deal with around 200.

 

Web Application

www.realtimeclaims.co.uk

AYO Media has been working with Realtime Claims for the last six months, helping to develop a system that allows the automation of claims processing for the PPI industry. 

The new website allows customers to register and monitor a particular PPI claim, keeping them informed on its progress and providing notifications when certain actions are required. This involved developing e-signature technology that allowed custoemrs to quickly sign their documents online.

The system also allows 3rd party organisations to login in monitor applications that they have provided. This provide full reporting capabilities and customer support assistance.

Working with Realtime Claims has allowed AYO Media to implement some very powerful tools.

Tony Olanipekun Marketing Director